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Support, partnerships, and press inquiries

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Response Time

We aim to respond to all messages within 24 hours, Monday through Friday.

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Direct Email

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Tutorials

Check our tutorials page before reaching out — your answer might already be there.

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Common Questions

FAQ

How do I cancel my subscription?
You can cancel anytime from your account dashboard. Your access continues until the end of your current billing period.
Do I need to download anything?
No. ProPlayVision runs entirely in your browser. No downloads, no installs, no hardware required.
Can I upgrade or downgrade my plan?
Yes — upgrade or downgrade anytime from your account dashboard. Changes take effect at your next billing cycle.
What browsers are supported?
All modern desktop browsers — Chrome, Edge, Firefox, and Safari. Chrome is recommended for best output and recording performance.
Is there a free trial?
Contact us using the form above to ask about trial access. We're happy to work with coaches and programs evaluating the platform.
Can multiple people use one account?
Each subscription is for one active session at a time. Logging in on a second device will terminate the first session. Team licensing is available — reach out using the form above.
How does output to OBS work?
One click opens a clean output window containing nothing but your canvas — no panels, no menus. In OBS, add a Window Capture source and select it. That’s the whole setup: no plugin, no download, no network configuration. Because it’s an ordinary window, any software that can capture a window works the same way.